Trident's effective customer service highlights:

• Knowing our customers' needs;
• Identifying our key service activities for the customers;
• Delivering superior service;
• Follow-up with customers.

In a competitive marketplace it makes sense to aim to provide superior service. Customers base their decisions on the service they receive, not just price, quality and availability.

We build superior customer service into our business by:

• Incorporating customer service strategies and marketing plan
• Developing a business vision that reflects our commitment to good customer service and let our customers know about it
• Ensuring that everyone involved in the business shares our commitment