Trident has a well-defined and mature application maintenance process which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests.

Each of these activities can be governed and monitored by SLA frame work:

• Requests management
• Management of incidents
• Processing of requests
• Work around
• Resolution
• Root cause analysis

Our unique value proposition lies in our ability to: Use global delivery model for application maintenance and offering Measurable benefits in terms of:

• Application maintenance productivity
• Schedule compliance
• Maintenance scope management
• Budget adherence
• Project status
• Delivered product quality

Key Benefits

• Reduction in TCO (Total cost of ownership)
• Drive continuous improvements in quality of services
• Improve applications stability
• Reduce support costs thereby enabling more avenues to invest in our client’s business strategic IT initiatives